Privacy Policy

Welcome to Plumb Tile. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (plumbtiles.com), and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the “Services”).

We designed our privacy practices with the same thoughtful attention to detail that we apply to our curated collections of fixtures, hardware, and tile. Whether you’re a homeowner, designer, or builder, we want you to feel confident about how we handle your personal data.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our products or services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information You Disclose to Us

We collect personal information that you provide when you:

• Create an account to track orders, save favorites, and speed up future purchases
• Make a purchase using our secure checkout process
• Contact our customer care team with questions or concerns
• Sign up for newsletters or promotions
• Participate in surveys or provide product reviews

The personal information we collect may include:

• Contact and Identity Data: Name, email address, mailing address, phone number
• Payment Information: Credit card details (processed directly through our secure payment gateways), PayPal account information
• Transaction Data: Purchase history, order details, shipping information
• Professional Data: For designers and builders, company name and professional details
• Communications: Records of your communications with our customer care team

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

• Device and Usage Information: IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location
• Technical Information: Information about how you interact with our Services, such as pages viewed, time spent on pages, and navigation paths

2. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below:

• To Fulfill and Manage Your Orders: Process your payments, arrange for shipping, and provide you with invoices and order confirmations
• To Deliver Services to You: Facilitate account creation and login process, manage your account, and enable you to track orders and save favorites
• To Communicate with You: Respond to customer service requests, send administrative information, and provide updates about our products and services
• For Security and Fraud Prevention: Protect our Services and users, monitor and prevent fraudulent transactions, and ensure the security of your payment information
• To Improve Our Services: Analyze usage trends, evaluate and improve our Services, products, marketing, and your experience
• For International Transactions: Facilitate currency conversion for our global clientele and comply with international trade requirements

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings

Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:

• Payment Processors: We share payment data with secure, PCI-compliant payment gateways to process your transactions
• Shipping and Fulfillment Partners: To deliver products to your specified address
• Cloud Computing Services: For data storage and infrastructure
• Communication Tools: For customer service and marketing communications

We only work with reputable and certified partners who adhere to the highest levels of data security.

4. Data Storage and Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Our Security Measures Include:

• SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption technology, the same standard used by financial institutions, creating a secure tunnel for all data transmitted during checkout
• No Stored Card Data: We do not store your complete credit card details on our servers. Your payment information is processed directly through our secure, PCI-compliant payment gateways
• Access Controls: We limit access to your personal information to employees, contractors, and agents who need that information to perform their job functions
• Regular Security Assessments: We conduct regular assessments of our security practices and systems to identify and address potential vulnerabilities

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

• Request access to and obtain a copy of your personal information
• Request correction or deletion of your personal information
• Restrict the processing of your personal information
• Data portability (if applicable)
• Opt-out of marketing communications at any time

If you would like to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within 30 days, in compliance with applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is incorporated into this Privacy Policy.

How We Use Cookies:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences
• Targeting Cookies: Set by our advertising partners to build a profile of your interests and show you relevant advertisements

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

7. International Data Transfers

We serve a global clientele from our home in Sugar Land, Texas, to designers and homeowners worldwide. Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using our Services, you consent to this transfer, storage, and processing.

8. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us